ESG 2020 Annual Report


Community Support

SJI invests time as well as human and financial resources in the communities we serve.

Community Partnerships

Our company prides itself on being a committed community partner, assisting local, regional and statewide organizations that deliver critical support to those in need, providing vital funding and contributing countless volunteer hours to programs that benefit the communities we serve.


External Affairs

In 2020, our organization sought to enhance the positive impact we have in the community through the creation of an External Affairs Department that is led by our newly appointed Vice President of External Affairs. This newly formed external affairs team aligns all the organization’s key external-facing functions, including stakeholder and community engagement, external communications and government affairs.  Through this alignment of resources and personnel, we can drive a more cohesive strategy to identify and deliver actionable solutions to the challenges facing our communities.

This enhanced focus on community engagement was needed more than ever in 2020 as the COVID-19 pandemic brought unprecedented economic contraction to our state and nation. Through it all, we have remained committed to helping our customers maintain energy security by providing for the uninterrupted delivery of safe and reliable natural gas to our more than 700,000 customers and critical support to the communities we serve.

Most notably, SJI instituted extended deferred payment arrangements without interest or penalty for our customers, worked to align our customers with available energy assistance support programs that fit their needs and voluntarily commenced a moratorium on utility shut offs. The External Affairs team worked with our customer care professionals to enhance SJI’s efforts to connect our customers with available assistance programs through education and pairing those in need with service providers and public assistance agencies. We utilized social media, news media, email newsletters, bill messages and inserts, as well as live and virtual events, to deliver important messages to our customers and other stakeholders.

The team also provided necessary support to hundreds of municipal, county and state officials in New Jersey, keeping them informed about energy and utility issues facing their residents throughout the pandemic and maintaining an open line of communication. We not only educate and advocate for the priorities of our company, customers and industry, but we also provide a critical communications channel concerning our infrastructure enhancements and government-regulated projects. The government affairs professionals within our External Affairs team work to identify the best use of financial resources to support civic, health, economic development and charitable programs in the communities we serve.