J.D. Power: Elizabethtown Gas Ranks Highest in Customer Satisfaction for Sixth Consecutive Year
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Elizabethtown Gas News
UNION, N.J. –Sept. 3, 2020 – For the sixth consecutive year, Elizabethtown Gas ranks highest in customer satisfaction with residential natural gas service in the East among midsize utilities, according to the J.D. Power 2020 Gas Utility Residential Customer Satisfaction Study.
“Elizabethtown Gas continues to lead the way in customer satisfaction, maintaining a high standard for customer service, critical to supporting our customers in these unprecedented times,” said Christie McMullen, President, Elizabethtown Gas. “This recognition from J.D. Power is a testament to the hard work of our employees and our collective dedication to an exceptional customer experience and the delivery of safe, reliable, affordable natural gas to the communities we serve.”
Elizabethtown Gas earned a 772 point customer service rating out of 1,000 point-scale, a 13-point improvement from the previous year. The company led all midsize utilities in the East in three factors, including price, communications and corporate citizenship. Results are based on responses from online surveys between September 2019 and July 2020.