South Jersey Industries News / 2025

SJI Utilities Named 2025 Most Trusted Brands

SJI Utilities Named 2025 Most Trusted Brands

FOLSOM, NJ, August 5, 2025 – South Jersey Gas and Elizabethtown Gas have been named 2025 Most Trusted Brands by Escalent. The subsidiaries of SJI were two of 40 top-performing utilities recognized for significantly outperforming the industry average.

“The obligation to our customers extends far beyond the delivery of safe, reliable, and affordable natural gas, and we are proud of this recognition,” said Steven Cocchi, Senior Vice President and Chief Operating Officer, SJI. “We will always be committed to earning the trust of our employees, customers and communities we serve.”

Brand trust is measured by a composite score of performance on customer focus; community support; communications effectiveness; reliable quality; environmental dedication; and company reputation. The Communications Intensity Index—a metric reflecting per-customer communication spending—is 17% higher than the industry average, fueled by greater customer recall of distinct utility messages delivered across multiple channels. In addition, the 2025 Most Trusted Brands are successfully reinforcing their value proposition, with customers rating them 7% above average for offering reasonable rates for the services they provide.

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“The utility value proposition continues to evolve,” said Suzanne Haggerty, Director of Syndicated Research, Escalent. “Value encompasses improved reliability, opportunities for savings, better customer service, ease of doing business, and the utility’s active role in supporting the community—delivering a broader sense of fairness and value that customers recognize and appreciate.”

Both South Jersey Gas and Elizabethtown Gas are committed to delivering an exceptional customer experience. Taking a proactive approach to resources and investments enable our utilities to drive customer and employee engagement while reinforcing reliable and responsive utility services.

For more information about SJI and its subsidiaries, please visit sjindustries.com.

About SJI

South Jersey Industries (SJI), an energy infrastructure holding company based in Folsom, NJ, delivers energy services to customers through two primary subsidiaries: SJI Utilities (SJIU) and SJI Renewable Energy Ventures. SJIU houses the company’s regulated natural gas utility operations, delivering safe, reliable and affordable natural gas to more than 730,000 residential, commercial and industrial customers across New Jersey via its South Jersey Gas and Elizabethtown Gas subsidiaries. SJI Renewable Energy Ventures, a non-utility subsidiary of SJI, specializes in the ownership, development, construction, and operation of diverse renewable energy projects. These projects include the development of solar, fuel cell, and Renewable Natural Gas (RNG) sourced from a variety of feedstocks including dairy manure, landfill gas, and organic food waste. With a robust portfolio and pipeline of future projects, SJI Renewable Energy Ventures is positioned to be a national leader in advancing sustainable energy solutions. Visit sjindustries.com for more information about SJI and its subsidiaries.

About South Jersey Gas

South Jersey Gas, a subsidiary of South Jersey Industries (SJI), delivers safe, reliable, affordable natural gas and promotes energy efficiency to more than 400,000 residential, commercial and industrial customers in Atlantic, Cape May, Cumberland, Salem, and portions of Gloucester, Burlington and Camden counties in New Jersey. For more information, visit southjerseygas.com.

About Elizabethtown Gas

Elizabethtown Gas, a subsidiary of South Jersey Industries (SJI), delivers safe, reliable, and affordable natural gas and promotes energy efficiency to over 300,000 residential, commercial and industrial customers in parts of Union, Middlesex, Sussex, Warren, Hunterdon, Morris and Mercer counties. For nine years in a row, Elizabethtown Gas has ranked highest in customer satisfaction for residential gas service among east midsize utilities by J.D. Power and Associates. For more information, visit elizabethtowngas.com.

Media Contacts
Media Contacts

Media professionals with inquiries regarding SJI or any SJI subsidiaries can contact SJI Media Relations.

Phone: 1.609.561.9000 x4131

Email: media@sjindustries.com