Customer Service/Brand Promise
At SJI, our customers are the reason we show up every day, and as part of our brand promise, we promise to be their trusted partner, delivering energy solutions that fit their lives. In addition to delivering an exceptional customer experience to more than 750,000 homes and businesses that depend on us, SJI also works hard to provide outreach and education to help customers secure the energy assistance that they need.
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Energy Efficiency Solutions
Energy-efficient improvements to your home can make a big impact on your year-round energy costs. From free assessments to rebates on high-efficiency upgrades, Elizabethtown Gas is here to help you every step of the way.
HVAC & Water Heating Rebates: Take advantage of incredible savings in rebates and low APR financing when you purchase eligible natural gas equipment.
On-Bill Repayment Program (OBRP): The On-Bill Repayment Program provides low APR financing, making it easier for you to increase your comfort by installing eligible energy-efficient equipment in your home.
Whole Home Energy Solutions: A comprehensive Whole Home Energy Solutions Audit will detail the potential energy savings you can enjoy with the recommended upgrades.
FREE Home Weatherization for Income-Qualified Customers: Income-qualified customers can receive energy-saving upgrades plus health and safety improvements at no cost.
Utility Bill Assistance: Financial assistance programs are also offered for low-income customers.
Energy Assistance
In response to the ongoing economic challenges experienced by residential utility customers, the following assistance programs are available for low- to moderate-income families. For instance, a family of four can make up to $160,276 and may be eligible to receive assistance through the SHARES/ PAGE program. South Jersey Gas’ Energy Assistance team is available to help customers determine if they are eligible for any of these services and identify which program is suitable for each household.
The Low-Income Home Energy Assistance Program (LIHEAP) provides federally funded energy assistance to help low- to moderate-income families meet their energy needs. LIHEAP also offers an added emergency crisis benefit component, offering eligible applicants an additional benefit to maintain or restore service. Grants are provided on an average of $300. Emergency LIHEAP is an additional grant of up to $800. LIHEAP accepts applications from October 1 through June 30 each year and accepts applications for its ancillary emergency grant from March 16 through June 30 each year. For more information on the application process or to apply online, visit the Department of Community Affairs’ website www.energyassistance.nj.gov.
The Universal Service Fund (USF) state program helps make natural gas and electric bills more affordable for low-income households. Customers who apply for LIHEAP automatically submit for consideration of the USF grant. The USF program provides customers with a monthly benefit between $20 and $200 to assist with the increase in energy costs. USF customers will be able to participate in the USF Fresh Start program once in a five (5) year period if arrears are greater than $60.
The Payment Assistance for Gas and Electric (PAGE) is a state-funded utility assistance program that helps low- to moderate-income families in New Jersey pay their utility bills. The PAGE grant is administered by SHARES and is funded by the Board of Public Utilities (BPU). It is a financial assistance program designed to help households across the state of New Jersey who are experiencing economic hardship and struggling to pay their electric and natural gas bills. New Jersey residents who rent or own a home and are facing a crisis situation that includes a documented notice of overdue payment for gas or electric service may qualify. Those who are income eligible for USF should apply for USF first before seeking supplemental assistance from PAGE.
The SHARES program provides a one-time grant to moderate- or fixed-income households experiencing a financial crisis that do not qualify for federal and state assistance programs due to a household’s income. Grants can be up to $700 for customers with natural gas as a heating source and must result in a continuance and/or restoration of service.
The SHARES SMART program provides utility (gas and electric) assistance grants to income- qualified households experiencing a temporary financial crisis and do not qualify for federal and state programs. Eligibility is based on household size and income that is at or below state median income guidelines. Grant amounts can be up to $500 for heating sources (natural gas - including cooking gas and electric heat) and up to $500 for electric services.
NJ Comfort Partners is a free energy efficiency and education program for qualified low-income customers offered through the New Jersey Clean Energy Program. The program helps customers save energy and money while making their homes more energy efficient. Eligible customers will receive all energy-saving education services free of charge. The program also includes the installation of cost-effective energy efficiency measures in the home. To apply visit www.njcleanenergy.com
For more information on how to apply, visit southjerseygas.com, the Department of Community Affairs at www.energyassistance.nj.gov or https://apply.sharesnation.org.